Privacy Policy

Introduction

OK Heating and Air Conditioning Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a service quote or consultation
• Schedule an appointment
• Contact us via phone, email, or contact form
• Subscribe to our newsletter or promotional communications
• Participate in surveys or feedback requests

This information may include: name, email address, phone number, mailing address, property details, and service preferences.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device. We may also collect information about your browsing behavior, such as pages viewed and links clicked.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our HVAC services
• Process your service requests and appointments
• Communicate with you about services, updates, and promotional offers
• Improve our website and customer experience
• Respond to your inquiries and provide customer support
• Send you technical notices and security alerts
• Comply with legal obligations and resolve disputes
• Analyze usage patterns to enhance our services

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We may share information with third-party vendors who perform services on our behalf, such as payment processing, scheduling software, or marketing platforms.
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share information with your explicit consent for specific purposes.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Opt-out of marketing communications
• Data portability rights

To exercise these rights, please contact us at (925) 237-7446.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us: